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Straight answers

The questions every owner asks first.

No fluff. If your question isn't here, call the demo line and ask a human at 434-357-9270.

The basics

Does it really sound like a person? +

Call 434-357-9270 and judge for yourself. It holds a natural back-and-forth, handles interruptions, and won't trap callers in a robotic menu. Don't take our word for it — talk to it.

Will callers know it's an AI? +

We're upfront and so are you. Voice is built to be transparent that it's a virtual assistant for your business, in line with the disclosure rules in our Calls & Messaging Terms. Most callers care that they got a fast, helpful answer — not who picked up.

What if it can't answer something? +

It only speaks from the knowledge you give it. If it doesn't know, it doesn't guess — it takes the caller's details and tells them your team will follow up, then alerts you.

Will it work for my trade? +

Roofing, plumbing, HVAC, electrical, pest control, tree service, and most home services. If you book jobs over the phone, it fits. Trade-specific versions are rolling out.

Setup & your number

Do I have to change my phone number? +

No. You keep your existing business number. We route it through Voice so the AI answers — your customers dial the same number they always have.

How fast can it be live? +

Most setups go live in days, not weeks. We load your services, pricing, and hours, tune the voice, and test it with you before any real call comes through.

How much work is it on my end? +

Very little. You tell us about your business once — a short call or a form — and we build everything. You approve it after test calls. After that it runs itself.

Can it book onto my calendar? +

Yes, on the Capture and Command plans. It collects the preferred time and syncs the appointment so your schedule fills itself.

Leads, calls & channels

How do I get the leads? +

Straight to your phone by text the moment a call ends — name, number, the problem in the caller's words, urgency, and the booked time. Everything also lands in your dashboard with the transcript and recording.

Does it handle website chat and texts too? +

On the Capture plan, yes. The same AI answers chat on your site and texts callers back from your business number — so no lead slips through any channel.

What happens with after-hours emergencies? +

It collects the details, flags the call as urgent, and alerts you immediately based on the rules you set. You decide what's worth a 2 AM ping.

Data, privacy & recordings

Are calls recorded? +

Calls can be recorded and transcribed so you have a record and the agent can improve. Recording laws vary by state, so we help you configure compliant call-recording notices — details in the Calls & Messaging Terms.

Who owns the data? +

Your leads, transcripts, and recordings belong to your business. We don't sell your data. See the Privacy Policy for exactly how it's stored and used.

Is texting compliant? +

We follow U.S. messaging rules (including consent and opt-out requirements) and help you register for business texting where required. See the Calls & Messaging Terms.

Billing & the company

What does it cost? +

Flat monthly plans from $197/mo, plus a one-time setup fee. No per-minute surprises. Full breakdown on the Pricing page.

Can I cancel? Do you do refunds? +

Cancel anytime — plans are month-to-month. We don't refund monthly fees for change of mind, and setup fees are non-refundable once work begins. If the product is genuinely defective, see the Refund Policy.

Who's behind it? +

Voice is a product by EstimatorPro, built and operated by Pascat — a graphics and marketing company that also does websites, SEO, and branding for service businesses. Same focus on helping you win more work, now applied to your phone.

Still have a question?

Ask it out loud. Call the demo.

The live line answers your questions the same way it'll answer your customers'.

434-357-9270